Broken bike procedure

  • Lock the bike, take a picture of the bike and note down the street name and number
  • Send an email to with the picture of the bike, street name and number
  • Call Senatibikes: +34 674 785 651
  • If Senatibikes is not available, please call Taxi Matias +34 658 143 842
  • We will refund the cost of the taxi via bank transfer once the bike is retrieved